Terms & Conditions
Fires
- Our quotations are prepared on the basis of what the customer has advised Us and what we have been able to observe from our site survey. Occasionally An unforeseen situation may arise that requires a different specification or additional work. Should this occur, we will endeavor to provide a satisfactory solution to our customers, however, we reserve the right to alter our price to cover any additional works.
- The above figures include for making good in connection with our works but Do not include for any redecoration/plastering, relaying of carpet or flooring.
- The above figures do not include any upgrades for any upgrades to the gas Existing gas supply should this be found to be necessary on
Commissioning/testing of new appliance. Our quotation has been based on The gas supply being live and inside the proposed position of appliance Unless specified. - Stone is a natural product and for this reason showroom samples should only be used a guide to color. Pattern, veining and any other natural characteristic may also vary.
- The above figures do not include for repointing of new or existing brickwork or Any additional structural work if found necessary once access is achieved.
- We will agree with the customer a suitable date to arrange for the installation of appliances/components. However, because we rely upon the manufacturer’s timely delivery of goods ordered, we may need to alter the arranged fit date, perhaps at a short notice, especially in busy seasons. Adverse weather conditions can also cause delay in external work to be undertaken. We cannot accept any responsibility for consequences of such delays but we will always endeavor to fit in as closely as the customer’s requirements.
- Settlement of account will become due on completion of the works and will be payable to the Scoria Fireplaces. All goods will remain the property of Scoria Fireplaces until payment in full has been received.
- FOR DELIVERIES: – For supply only orders, all appliances and components should Be checked for damages by the customer upon delivery and reported Immediately. We will only replace faulty or damaged goods reported to us with In days of receipt of goods.
Goods wishing to be returned are so at the discretion of Scoria Fireplaces Ltd. And if accepted, all goods are to be packed to a standard to which they were received. Restocking charge of 35% and Return fee will apply.
Terms & Conditions
Stoves
Our quotations are prepared on the basis of what the customer has advised us and what we have been able to observe from our site survey. Occasionally an unforeseen situation may arise that requires a different specification or additional work. Should this occur, we will endeavor to provide a satisfactory solution to our customers, however, we reserve the right to alter our price to cover any additional works.
FOR DELIVERIES: – for supply only orders, all appliances and components should be checked for damages by the customer upon delivery and reported immediately. We will only replace faulty or damaged goods reported to us on the days of receipt of the goods, and in writing on receipt of the goods.
We will agree with the customer a suitable date to arrange for the installation of appliances/components. However, because we rely upon the manufacturer’s timely delivery of goods ordered, we may need fo alter the arranged fit date, perhaps at a short notice, especially in busy seasons adverse weather conditions can also cause delay in external work to be undertaken.
We cannot accept any responsibility for consequences of such delays but we will always endeavor to fit in as closely as the customer’s requirements.On the final day of the installation, we require the customer to be present so that they can finalize the positioning of the appliance or any other issues. If they are unable to be there, suitable arrangements must be made for a representative to be present. If the customer or a representative is absent, the fitters will exercise their best judgments with regards to the above, but we cannot be held responsible if you disagree with their decisions.
We require that any existing flue be thoroughly cleaned before any appliance is fitted, as this can jeopardize the safety of the installation. If the flue is found to be inadequately cleaned, the fitters may refuse to carry out the installation, and the customer will incur extra costs for time wasted and arrange for a new fitting date.
- We always undertake fo install fires according to the manufacturers guidance and the Building Regulations. It is recommended that a flue be lined particularly for appliance that burn wood.
The operation of chimneys is dependent upon many factors such as air pressure, wind velocity and direction, the proximity of trees and buildings and temperature. We endeavor to provide the best solutions with regards downdraught problems, however we are not engineers and we cannot take full responsibility for Faulty chimneys except in the case of faulty workmanship from our fitters.
- Use only recommended fuels.
- We take full responsibility for the installation of our fitters and will undertake free of charge, any work that may arise from their faulty workmanship that we are notified on the days of completion. We strive to provide the highest standards of appliances and components; however their guarantee is covered by their respective manufacturers. If a fault arises from an appliance or installation we will try our best to obtain the correct parts from the relevant manufacturer under their warrantee.
- Please note any goods supplied by Scoria Fireplaces will remain our property until payment in full has been made. Your payment of a deposit will be interpreted as your acceptance of these conditions.
Goods wishing to be returned are so at the discretion of Scoria Fireplaces Ltd. And if accepted, all goods are to be packed to a standard to which they were received. Restocking charge of 35% and Return fee will apply.